Free ANZ Shipping over $190

FREE Gift With Purchase

Free ANZ Shipping over $190

FREE Gift With Purchase

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Frequently Asked Questions

Products
What are the Bonnie x Kind Kits & Tote bags made from?

Made with meticulous craftmanship using premium grained leather that is both durable and luxurious, every Bonnie x Kind piece is designed to wear even more beautiful with time.

Premium custom-made hardware, YKK zipper and luxurious high quality lining ensures every Bonnie x Kind piece stands the test of time.

What is included in the Bonnie x Kind Baby Kit?

Every Bonnie x Kind Bonnie Kit comes with a matching leather shoulder strap to wear crossbody or hang beautifully on baby’s pram.

How do I care for my Bonnie x Kind pieces?

Your Bonnie x Kind Kit, and Tote are are made to last and will become even more beautiful with time.

Spot clean the exterior and interior with a damp cloth, if required.

Stockists
Do you have any stores or stockists?

The Bonnie and Kind Baby Kit is available online at bonnieandkind.com.au and selected boutiques. Email info@bonnieandkind.com.au for specific stockists.

Do you offer gift cards?
Do you offer gift cards?

Yes! We offer e-gift card for any value. To enclose an e-personalised note with your order, please contact us at info@bonnieandkind.com.au and we’ll gladly arrange one for you.

Do you offer gift wrapping?

All Bonnie x Kind pieces come wrapped in their very own dust bag and then placed inside the Bonnie x Kind gift box so the recipient will enjoy a beautiful unwrapping experience.

If you would like us to send your gift directly to the recipient and include a personalised gift message, we will gladly arrange that for you! Simply include your special message in the 'notes' section at checkout and we will enclose a beautiful handwritten note with your gift.

Shipping
Do you ship internationally?

Yes, we ship throughout Australia and the Rest of the World via Australia Post and DHL Express.

Do you offer free shipping?

Yes! Free shipping for orders over $300 anywhere within Australia and New Zealand. $9.95 flat rate shipping applies for orders under $300.

For Shipping for the Rest of the World, click here to go to our Shipping page for more details.

How quickly will my order be despatched?

All orders will be processed and despatched with 48 hours of receipt unless otherwise indicated.

How quickly will I receive my order?

In Australia, you will receive your beautiful package in 3-5 business days for Standard Delivery and 1-2 business days for Express Delivery.

For international deliveries, click here to go to our Shipping page for more details.

Do I need to sign for my parcel?

Yes. We want to ensure your parcel gets to you safe and sound, so a signature is required to receive your order.

For deliveries within Australia, if you’re not home your parcel will will be safely routed to your local post office for collection.

For international deliveries, if you are not home you will need to arrange for re-delivery.

For more information please contact us at info@bonnieandkind.com.au

What happens with failed deliveries?

If a package is unable to be delivered due to an incorrect address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or for some other reason, Bonnie x Kind is not liable for payment of return shipping costs charged by the courier (which includes any unpaid customs or taxes).

Bonnie and Kind is also not responsible for any fees incurred upon re-shipping items to the customer. Customers are responsible for all shipping costs associated with returned packages due to failed delivery.

Can I track my order?

Yes! Once your order is despatched, you will receive a shipping confirmation email from us as well as Australia Post and/or DHL Express with your tracking number and a link to track your shipment.

Do I have to pay duties and taxes?

Orders shipped outside of Australia may incur duties and taxes.

You are liable for all duties, customs, and sales taxes based on the requirements of the country where the order is being sent. Upon arrival, a separate payment may be required to release your order. Bonnie and Kind is not responsible for the payment of this duty.

For more information on any customs and duties that may be incurred, please contact your local customs office.

Returns and Exchanges
Can I return or exchange items?

We want you to love your Bonnie x Kind pieces! That is why we've made exchanges and/or returns so easy.

We offer a risk-free 30 DAYS RETURN & EXCHANGE on your order.

We will gladly exchange your item/s or accept returns where the products are in the same new, unused, undamaged condition with all original packaging (including dust bag) attached.

For exchanges within Australia, we even send your exchanged item to you FREE of charge.

For more detail on return and/or exchanges, click here.

How long does it take for my return to be processed?

Once your return has been received, please allow up to 3 business days for your return to be processed. Once your return has been processed you will receive confirmation by email.

What happens if my order has gone missing or is not delivered?

For any delivery issues please contact us at info@bonnieandkind.com

What if I need to make a change to my order?

Changes can only be made to your order before it has been despatched. In situations where you may have entered the wrong address, please contact us as soon as possible at info@bonnieandkind.com and we’ll do our best to help. Before submitting your order, please carefully review all cart items, payment, and shipping details.

Payment Method
What payment methods do you accept?

We accept Visa and MasterCard, PayPal, Afterpay, Applepay, Googlepay and Bonnie x Kind gift cards.

Warranty
Is there warranty for my Bonnie x Kind pieces?

Every Bonnie x Kind piece has been crafted with meticulous detail and attention.

In the unlikely event your Bonnie x Kind Bonnie piece has a fault, please contact us immediately, or within four months of purchase so we can arrange a repair locally or exchange the item.

Please note, normal wear and tear is not considered a fault. We are unable to refund or exchange products that are faulty due to misuse or not related to the manufacture of the item.

We will not cover shipping costs or provide a refund for items that are found to be damaged due to wear and tear or misuse.

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